Returns & Exchanges

Return and Exchange PolicyHassle-Free Returns and Exchanges for Your Basketball Gear

At Shop Ball Stars, your satisfaction is our priority. We offer a seamless return and exchange process to ensure you're completely content with your purchase. Please read our policy details below:

Return Policy

You have the flexibility to initiate a return within 30 days of receiving your items for a full refund, excluding shipping and handling charges. To be eligible for a full refund, the items must be in brand-new condition and returned in their original packaging.

Please Note:

• Items with a discount of more than 40% and customized jerseys are considered final sales and cannot be returned.
• Returns requested within 30 to 60 days of receipt can be exchanged for a store credit in the form of a Cash Coupon.

Exchange Policy

If you'd like to exchange an item for a different product, follow our standard return procedure as outlined above. Return the unwanted item(s), receive a refund, and place a new order for your desired replacement item(s). Given the dynamic nature of our business, this method ensures the quickest exchange process. We cannot guarantee the availability of your requested replacement item until we receive your return.

Please Note:

Expect your return or exchange to take approximately 7-10 business days to process upon the receipt of your returned items at our warehouse.

For items that arrived damaged or for additional assistance with returns and exchanges, don't hesitate to contact us at shopballstars@outlook.com.

Shop Ball Stars is committed to ensuring your basketball gear shopping experience is seamless and enjoyable. Your satisfaction is our mission, and we're here to assist you every step of the way.

Visit Shop Ball Stars to explore our exceptional collection of basketball apparel, and shop with confidence knowing our return and exchange policy has you covered.